Frequently Asked Questions
Everything you need to know about your Smoko order.
How long will it take for my order to ship?
Standard orders are processed within 1-3 business days. Once shipped, domestic delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition with all packaging intact. Please note that certain personal care items are final sale.
Do you ship internationally?
Yes, we ship to many countries worldwide! International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products safe and certified?
Absolutely. All Smoko products undergo rigorous safety testing and comply with relevant industry standards to ensure they are safe for you and your home.